Terms of Use
These Terms of Use ("Terms") govern your access to and use of Duewell (the "Service"), a product operated by Carelius Nexus AS (org. no. 937 872 305) ("Duewell", "we", "us", "our"), located in Oslo, Norway.
By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. What Duewell is
Duewell is a tool that helps freelancers and small businesses follow up on their own unpaid invoices. Based on information you provide, Duewell generates draft follow-up messages and a formal demand letter, escalating in tone across stages, written for you to review and send yourself.
Duewell drafts. You send. Duewell does not send any message to your clients or contact your clients on your behalf. Every message is generated for you to review, edit, and send from your own email or channels, at your own discretion. Any notification Duewell sends by email goes only to you, the account holder — never to your clients.
2. Not legal advice
Duewell is a drafting and organizational tool, not a law firm, and does not provide legal advice. The messages, demand letters, and any "next steps" or debt-recovery guidance the Service generates are general in nature, are not tailored to your specific legal situation, and are not a substitute for advice from a qualified lawyer in your jurisdiction.
Debt-collection, consumer-protection, and pre-action requirements vary by country and, in some countries, by state or region. You are responsible for determining what is lawful and appropriate in your and your client's jurisdiction. If you are unsure whether a message or action is appropriate, consult a lawyer before sending or acting.
3. Your responsibilities
You are solely responsible for:
- The content you send. You review, edit, and choose whether to send each message. You are responsible for the accuracy, truthfulness, tone, and consequences of anything you send to a client, including any demand letter.
- Your relationship with your clients. Duewell is not a party to, and takes no responsibility for, any dispute, communication, or outcome between you and your clients.
- Lawful use. You must use the Service only to pursue payment of debts genuinely owed to you (or to an entity you are authorized to act for), and you must comply with all applicable laws — including debt-collection, consumer-protection, data-protection, and anti-harassment laws — in your jurisdiction and your client's.
- The accuracy of the information you enter, including invoice amounts, dates, and client details.
You represent that you are pursuing payment of a debt owed to you as the creditor. Duewell is not a debt-collection agency and does not act as a third-party collector on your behalf.
4. No guarantee of payment or outcome
Duewell does not guarantee that using the Service will result in payment, in any particular response from a client, or in any specific outcome. The Service helps you communicate more effectively; it cannot compel anyone to pay.
5. Eligibility and your account
You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for keeping your account credentials secure and for all activity under your account. Notify us promptly at support@duewell.app if you believe your account has been compromised.
6. Subscriptions, pricing, and payment
Duewell offers a free tier and a paid subscription ("Premium").
- Free tier: access to certain features and stages, subject to usage limits described in the Service. We may change the limits of the free tier over time.
- Premium: billed monthly or annually at the prices shown in the Service at the time of purchase. Current pricing is displayed in-app and at checkout.
- Billing: payments are processed by Stripe. By subscribing, you authorize us (via Stripe) to charge your payment method on a recurring basis until you cancel.
- Renewal: subscriptions renew automatically at the end of each billing period unless cancelled beforehand.
- Cancellation: you may cancel at any time through the billing portal in the Service. Cancellation stops future renewals; you retain Premium access until the end of the current paid period.
- Refunds and cancellation: you may cancel at any time through the billing portal in the Service. Cancellation stops future renewals; you keep Premium access until the end of the current paid period. Because Premium is a digital service delivered immediately, subscription fees are non-refundable as a legal baseline (see the withdrawal note below). As a goodwill policy, however, if you are not satisfied within 14 days of a payment, contact us at support@duewell.app and we will refund that payment, no questions asked. This goodwill policy is offered voluntarily and does not limit any statutory rights you may have.
- Price changes: we may change prices. Changes will not affect the current billing period; we will give reasonable notice before a change applies to your next renewal.
EU/EEA consumers — right of withdrawal: if you are a consumer in the EU/EEA, you normally have a 14-day right to withdraw from a purchase of digital services. Because Premium provides immediate access to the Service, by subscribing you expressly request that we begin performance immediately and acknowledge that you thereby lose your statutory right of withdrawal once the service has begun. This does not affect the voluntary goodwill refund described above.
7. Prohibited use and abuse of the Service
You agree not to:
- use the Service to harass, intimidate, threaten, defraud, or mislead any person;
- use the Service to pursue a debt you know is not genuinely owed to you, or to misrepresent amounts, dates, or facts in any message;
- generate content that is false, defamatory, threatening, or unlawful, or that asserts consequences you do not intend or cannot lawfully carry out;
- use the AI generation features for any purpose other than following up on your own genuine unpaid invoices, or attempt to manipulate, "jailbreak", or misuse the AI to produce content unrelated to that purpose;
- use automated means (bots, scripts) to access the Service, spam or excessively repeat generation requests, circumvent usage limits, or otherwise place an unreasonable or disproportionate load on the Service or its underlying AI and infrastructure;
- reverse-engineer, disrupt, probe, or attempt to gain unauthorized access to the Service or its infrastructure;
- resell, sublicense, or provide the Service to third parties except as expressly permitted.
We do not monitor or review the messages you generate, and by design we do not see what you send to your clients. Where we become aware of use that violates these Terms, we may warn, suspend, rate-limit, or terminate your account and remove access, at our discretion and without refund. Serious or unlawful misuse may be reported to the relevant authorities.
8. Intellectual property
The Service, including its software, design, and branding, is owned by us and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose while your account is active.
The content you input (invoice details, client information) and the messages you generate for your own use remain yours. You grant us a limited licence to process that content solely to provide the Service to you (see the Privacy Policy).
9. Third-party services
The Service relies on third-party providers, including Stripe (payments), Blink (backend, authentication, and AI processing), and hosting and analytics providers. Your use of the Service is also subject to those providers' terms where applicable. We are not responsible for third-party services outside our control.
10. Disclaimers
The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that generated content will be accurate, appropriate, or effective for your situation.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including, for consumers, statutory rights that cannot be waived.
11. Limitation of liability
To the fullest extent permitted by law, we will not be liable for:
- any indirect, incidental, special, consequential, or punitive damages;
- any loss of profits, revenue, data, goodwill, or business;
- any dispute, claim, cost, or damage arising from a message you chose to send, from your relationship with a client, or from any action you took (or did not take) based on content the Service generated.
To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Service will not exceed the greater of (a) the amount you paid us in the twelve (12) months before the event giving rise to the claim, or (b) USD 100. Nothing in this section limits liability that cannot lawfully be limited to consumers under applicable Norwegian or EU/EEA consumer-protection law.
12. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, or costs (including reasonable legal fees) arising from your use of the Service, the content you send, your breach of these Terms, or your violation of any law or third-party right.
13. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms or use the Service unlawfully. On termination, your right to use the Service ends; provisions that by their nature should survive (including sections 2, 3, 4, 8, 10, 11, and 12) will survive.
14. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will notify you (for example, by email or in-app) and update the "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance.
15. Governing law and disputes
These Terms are governed by the laws of Norway, without regard to conflict-of-law rules. For consumers in the EU/EEA, mandatory consumer-protection laws of your country of residence may still apply regardless of this clause. Disputes will be subject to the jurisdiction of the Norwegian courts, with Oslo District Court (Oslo tingrett) as the venue, except where applicable consumer law provides otherwise.
16. Contact
Questions about these Terms: support@duewell.app Carelius Nexus AS (org. no. 937 872 305) Lørenvangen 21A, 0585 Oslo Norway